For questions related to shipping, exchanging or returning, please first visit the links below as they may be able to quickly help.
Please note the use of our products and safety of the pet and handler is at the discretion and responsibility of the purchaser and/or user. Just like human accessories, pet products are not indestructible. While we do our best to provide you with high-quality items, items are subject to wear and tear depending on the nature of your dog's behaviour and routine. We're always working towards improvement but we're not yet perfect! Unless an item arrives damaged, we unfortunately are not able to offer a refund or replacement for products in worn condition.
For help with anything else, drop us a line at firstname.lastname@example.org. We aim to answer emails within 2 working days.