Shipping policy


Free standard UK shipping on orders over £30. 

While we do our best to have your order arrive as quickly as possible, shipping timeframes are not guaranteed. Occasional delays may occur due to bank holidays, delivery office issues, and other instances outside our control.

Please note preorder and backorder items are shipped separately in accordance to the date noted on their product page.

For information about returns and exchanges, please click here.

We currently ship to the EU and will be expanding to the US soon! To be the first to know when we launch in the US, please sign up here.

For shipping, we offer both a standard and express option. Prices and speed vary depending on size and destination and are noted at checkout. Occasional delays may occur based on each country's customs processing time.

*Please note both options may subject to further duties and taxes, which must be paid by the customer in order to receive your package. These fees are not charged at checkout and you will be contacted by the courier after customs processing. Unfortunately, due to ever changing country and courier regulations, we are unable to cover import fees.

Please note preorder/backorder items are shipped in accordance to the date noted on their product page. To help save on shipping costs, if your order contains a preorder/backorder item, the entire order will be shipped together once back in stock.

Due to different country food regulations, treats are only sold within the UK.

For information about returns and exchanges, please click here.