Policy & Instructions:
Please note we no longer offer traditional exchanges. If you need a different size, please place a new order and return your original item by following the instructions below (excludes sale items-see below).
Anything on sale at the time of purchase CANNOT be exchanged or returned—this includes discounted regular products that are part of our "We Made Too Much Sale" and all warehouse sale items. If you send these back, they will not be refunded.
For all other items, we must receive back your parcel back within 30 days of ordering—products must be in the original condition as you received them in (ie no dirt marks, stains, damages, hair or other signs of wear and tear) with tags attached.
- Instructions: Combine your items into one parcel and generate your Royal Mail returns label here. Please note original shipping costs are not refundable and a small cost of £3.95 will be deducted from your final refund to help us cover return postage and restocking fees.
Refunds are typically processed within 7-10 working days once we receive it back. You will receive an email confirmation once processed.
Please note we reserve the right to partially accept or deny your refund if our policy is not followed.
Bundle & save walk set update—As of 10 June 2025, we no longer offer our walk set bundle builder discount. If you purchased a discounted walk set before this date, our previous policy will be followed: If you end up keeping less than 3 items from a bundle and save walk set, you will not receive the bundle discount on the remaining items you keep. Your refund will be calculated based on the full price of those items.
Disclaimer: Unless an item arrives damaged, we are not able to offer a refund or replacement for products in worn condition. While we do our best to provide you with high-quality items, items are subject to wear and tear depending on the nature of your dog's behaviour and routine. We're always working towards improvement but we're not yet perfect! We appreciate your support and understanding!