What size should I buy?
Our handy collar and harness size guides are located on each product page to help you gauge which size will fit best.
Worry-free guarantee (available to UK customers only): If you're unsure what size to get, order both and send one back with our free return label within 7 days of receipt. We'll automatically process a refund for the item you didn't keep once we receive it back. Create your return label here.
If you need a little bit more help on sizing, just drop us a line at email@example.com and we'll be sure to help you out.
Can I exchange an item?
Free exchanges are currently available to UK customers.
*Warehouse sale exception: Any sale items from our Perfectly Imperfect Warehouse Sale cannot be exchanged or returned. This is due to discontinued and mildly imperfect stock.
Where do you ship?
We currently ship to the UK, Europe, and US. If you have a special international request, we’ll be more than happy to find a solution. Just send us an email at firstname.lastname@example.org.
Where are your products made?
We believe in transparency so we’re proud to tell you a bit more about where and why we do what we do.
Wipes - Made in the UK
Packaging - Made in the UK and Poland
The rest - Made in China. Why? We'll tell you!
Safety of the animal using our product is our #1 priority. That’s why we work with qualified, specialised pet accessories factories - and finding these suppliers outside of China are few and far between. Even on the rare occasion we find one that is made “locally”, they actually still outsource the job to China and charge double the price.
While we do not wish to pretend that China is a global poster child of sustainability, they are working towards a greener future through various environmental policies in place. They have strict protocols of how to dispose of materials and how much material to be produced at a time.
We try and find a balance by having all of our packaging made locally and out of sustainable materials. In addition, we donate our sample & imperfect stock to trusted animal shelters to help reduce landfill waste.
Sustainability is a marathon, not a sprint, and we'll never stop looking for ways to improve the environmental impact of every product we make!