Minor delay in refund processing between 16-25 February: Please note due to a logistical transition, all exchanges & returns received during these dates will be processed on 26th Feb. We sincerely appreciate your understanding and patience!
Worry-free guarantee programme: If you're unsure what size or colour to get, order both and send one back within 30 days of purchasing. We'll automatically process a refund for the item you didn't keep once we receive it back. Create your free return label here.
If you didn't order 2 items originally, please follow the simple steps below on how to complete your exchange:
Place an order for your new item (ie collar or harness only, not a full new set) so that you can receive it asap and compare it with your original one. Please do not apply any discounts to this order as this is the one that gets refunded.
Create your free return label here and send back the original item (ie collar or harness only, please keep the remainder of your walk set) within 7 days of receiving the new item.
Once we receive back the original item, we’ll process a refund for the newly placed item. This ensures you still only pay the discounted item price if you built a set and/or used a discount code.