FAQ

What size should I buy?

Our handy collar and harness size guides are located on each product page to help you gauge which size will fit best.

Worry-free guarantee: If you're unsure what size to get, order both and send one back with our free return label within 7 days of receipt. We'll automatically process a refund for the item you didn't keep once we receive it back. Create your return label here.

If you need a little bit more help on sizing, just drop us a line at hello@wearewestley.com and we'll be sure to help you out.

Can I exchange an item?

If you'd like a different size or colour, no problem! We offer free UK exchanges so you and your pup look and feel your best.

Worry-free guarantee: If you're unsure what size to get, order both and send one back with our free return label within 7 days of receipt. We'll automatically process a refund for the item you didn't keep once we receive it back. Create your return label here.

If you didn't order 2 items originally, please see our Exchanges page for simple instructions on how to complete your exchange.

Where do you ship?

We currently ship within the UK & Europe but we're working hard on expanding this! If you have a special international request, we’ll be more than happy to find a solution. Just send us an email at hello@wearewestley.com.

Where are your products made?

We believe in transparency so we’re proud to tell you a bit more about where and why we do what we do.

Wipes - Made in the UK

Packaging - Made in the UK and Poland

The rest - Made in China. Why? We'll tell you!

Safety of the animal using our product is our #1 priority. That’s why we work with qualified, specialised pet accessories factories - and finding these suppliers outside of China are few and far between. Even on the rare occasion we find one that is made “locally”, they actually still outsource the job to China and charge double the price. 

While we do not wish to pretend that China is a global poster child of sustainability, they are working towards a greener future through various environmental policies in place. They have strict protocols of how to dispose of materials and how much material to be produced at a time.  

We try and find a balance by having all of our packaging made locally and out of sustainable materials. In addition, we donate our sample & imperfect stock to trusted animal shelters to help reduce landfill waste.

Sustainability is a marathon, not a sprint, and we'll never stop looking for ways to improve the environmental impact of every product we make!

Get in touch

Have questions about your order, or a general enquiry?